Privacy & Security
  • YOUR PRIVACY
  • Thanks for shopping at hellolucky.com! We loathe nothing more than spam (for the millionth time we do not want a Viagra prescription!), so we promise to treat the privacy and security of your personal information with the utmost care. Our privacy and security policy describes the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.
  • HOW WE USE YOUR INFORMATION
  • Personal information you provide to us while creating or updating an account and at checkout (ie: name, address, telephone number, email address, billing address, shipping address and credit card information) is stored in private files on our secure web server and on our internal systems until your transaction is complete. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and is not stored.
  • COOKIE
  • We use cookies to store the contents of your shopping cart until you are ready to check out and recognize your browser when you visit. Cookies are essential to offering personalized stationery as ordering requires storing your choices in a multi-step process. By using cookies, we are also able to personalize return visits and save you time during checkout.

  • Cookies are alphanumeric bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.
  • OUR E-MAIL LIST
  • We offer those who sign-up for our email list advance notice of sales, new merchandise, and other Hello!Lucky news. E-mail addresses collected at hellolucky.com are only used internally. We will not sell or rent your email address to other companies (including those that are hawking Viagra!). If you would like to unsubscribe from our email list, please contact us. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.
  • OUR CATALOGUE MAILING LIST
  • We offer Hello!Lucky catalogs to customers who wish to drool over, chuckle about, or wistfully sigh about our collection on paper. Catalogs are typically mailed only upon initial request, however by joining our catalog mailing list you are volunteering to also receive occasional mailings pertaining to new products and special promotions. We will not share or rent your mailing address to other companies. If you wish to be removed from our mailing list, please contact us or call 888-552-3724. Please include your name and mailing address as shown on your catalog. We will remove your name from our mailing list as soon as possible. Please recognize that you may receive another catalog before we are able to remove you.
  • SECURE SHOPPING
  • Orders placed on our site are encrypted using SSL technology, so you can rest assured that your transactions are protected.

  • Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email (including credit card numbers, and/or whether you'd like a Viagra prescription).
  • YOUR AGREEMENT
  • Here's your end of the bargain: By visiting our website you agree to accept the terms set forth in this policy. Hellolucky.com may periodically update this Privacy & Security Policy. Any changes made will be posted here so that you are fully informed of what information we collection and how we used it.

  • For questions about this privacy policy, please contact us or write to: HELLO!LUCKY P.O. Box 170605 San Francisco, California 94117. We're always happy to hear from you!