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Frequently Asked Questions

Contact Us
by e-mail
ukinfo@hellolucky.co.uk
by phone
020 7378 9740
Customer Service Hours
Monday – Friday
10 a.m. – 6 p.m. GMT

General Ordering
- Assistance for New Customers »
- Cancel or Change an Order »
- Payment Methods We Accept »
- Order Confirmation / Status »
- More »

Photo Upload & Editing
- File Formats We Accept »
- Photo Size Requirements »
- How to Upload Your Photos »
- Accessing Your Photos »
- More »

Custom Design Services
- What Can I Customise? »
- Ink, Paper, Fonts, & Icons »
- Colour Matching & Custom Colours »
- Proofs »
- More »

Products
- Types of Materials We Use »
- Letterpress Print Process »
- Digital Print Process »
- More »

Shipping/Delivery
- Delivery Options »
- Tracking Shipments »
- International Shipping »
- More »

Pricing
- Sales Tax »
- New Customer Discounts »
- Current Promotions »
- How Hello!Lucky Compares »
- More »

Returns & Cancellations
- Report a Shortage »
- Returns »
- How to Return a Product »
- Cancel or Change an Order »
- More »

Gift Services

Using Your Account
- Forgot Your Password »
- Change Your E-mail Address »
- Accessing Your Saved Items »
- Accessing Your Favorites »
- More »