Returns and Cancellations

To inform us of a shortage on envelopes or cards, please e-mail us within 14 business days at ukinfo@hellolucky.com or call 020 7378 9740 Monday - Friday, 9-5 GMT. We will process the order for you immediately.

To minimize waste, we make every effort to ship you the exact number of cards and envelopes you ordered (including 5-10 free extra envelopes for addressing mistakes). However, since each order is hand-counted, we may send a few complimentary extras to guard against shortages. You may receive fewer extras of some items than for others; as long as you receive at least the number ordered, we don't consider this to be a shortage.

For personalised products, we strongly advise you to order at least 10 more items than you think you will need for unexpected changes in address, additions to your guest list, etc. Reprints are costly due to the manual steps required to process and ship each order, so it is always cheaper to order a few extra up front than to reprint a few more cards later.

Hello!Lucky is fully committed to providing the highest quality products. If you are not satisfied with our product for any reason within our control, we will initiate an exchange or return immediately.

Please note that we cannot accept returns due to customer input errors (e.g. typos) and that in approving your proof you accept responsibility for any errors. If errors are discovered after proof approval, we are required to charge for a reprint.

In the event of a Hello!Lucky error, we will do everything possible to remedy the error, up to and including reprinting. Once we are notified of an error, we will offer you a refund, credit towards a future purchase or exchange with the quickest shipping possible.

As a reminder, letterpress printing is an artisanal craft and slight variations and irregularities are to be expected. With both letterpress and digitally printed orders, papers and inks can vary slightly from batch to batch.

Return shipping is free, fast and easy! To return a product(s), please e-mail ukinfo@hellolucky.com or call 020 7378 9740 Monday - Friday, 9-5 GMT. A friendly member of our team will take care of the details and e-mail you a prepaid, printable FedEx return shipping label to apply to your package.

You may then return your package to a FedEx driver or drop it off at any FedEx drop-off location. Once your return is received, you will receive a full refund, along with an e-mail confirmation.

Non-personalised products or proof approved online:
Once you place an order, you can log into your account and click on "My Orders" to check the status of your order. You can cancel your order and obtain a refund at any time BEFORE we process your order for printing or shipment. After we have processed the order, we unfortunately cannot cancel it. Note that we usually process the day's orders the following business day. In order to change an order after you have placed it, you must first cancel your order and then place a new order.

Customised product, e-mail proof requested:
You can cancel your order and obtain a refund less extra proof charge(s), if applicable, at any time BEFORE you approve your proof.

You can request changes to your proof by e-mailing your design consultant or ukinfo@hellolucky.com and referencing your order number in the subject line. We will e-mail you a revised proof in 1 - 2 business days.

You can also change quantities BEFORE you approve your proof. We will e-mail you an updated invoice or sales order to confirm quantity changes.

Please note that these changes will NOT be reflected in your Order History on our website. Please reference your updated invoice and ignore any discrepancies in automated e-mails about your order.