Ordering is simple, whether you are looking for a customised product or a box of cards. You can order 24/7 on our website at www.hellolucky.co.uk or by calling us at 020 7378 9740 Monday through Friday, 10a.m. - 6p.m. GMT.
If you wish to place an order on our website, you can navigate to almost any page or product using the top navigation bar. Or, you can type search terms into the "Search" box to the right of the top navigation bar.
If you've found a customised product and would like to purchase it or try out your photo or text, click the "Personalise" button.
- Change text:Click on the text on the card to enter your text. Use the slider that appears when you click on the text to change font size. Our font suggestions appear in the panel to the right of the card. To pick your own fonts and adjust size, spacing or alignment, click on the "Set Text Properties" link. You can change any text that you highlight.
- Change ink colours:Our ink colour suggestions appear in the panel to the right of the card. To pick your own ink colours, click on the "Customise Ink Colours" link. You can pick from any of our 35 standard colours, free!
- Add photos:If your product includes photos, you will see an Image Library and "Add New Image" button to the right of the card. Upload your photo and use the slider that appears when you hover over your photo to rotate or zoom in or out.
Click on the "Save for later" button to save your design, or click the "Add to Cart" button to add the item to your cart.
Once you're ready to check out, click on the "View Cart" button on the top right of the page. Click on the "Check out" button. If you have not created an account or logged in during this session, you will be prompted to do so so that we can determine if you are a new or existing customer. If you are an existing customer, we will display your previously entered information (except for credit card data, which is deleted for security) to speed up the checkout process.
During the checkout process, you will be prompted to enter your shipping address, shipping method and credit card information (via secure payment process), and to confirm your order. You will also be able to confirm when you will receive your order.
If you have approved your design online, you're all set! Your order will ship in the time frame quoted during the Checkout process.
If you have requested a proof, you will receive your proof via e-mail in 1-2 business days with instructions on how to complete your order.
If you would like to purchase a non-customised product, enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button.
Once you're ready to check out, click on the "View Cart" button on the top right of the page. Click on the "Check out" button. If you have not created an account or logged in during this session, you will be prompted to do so so that we can determine if you are a new or existing customer. If you are an existing customer, we will display your previously entered information (except for credit card data, which is deleted for security) to speed up the checkout process.
During the checkout process, you will be prompted to enter your shipping address, shipping method and credit card information (via secure payment process), and to confirm your order. You will also be able to confirm when you will receive your order. You're all set! Your order will ship in 1 - 2 business days counting from the business day after you place your order.
Non-customised products or customized products with proof approved online:
Once you place an order, you can log into your account and click on "My Orders" to check the status of your order. You can cancel your order and obtain a refund at any time BEFORE we process your order for printing or shipment. After we have processed the order, we unfortunately cannot cancel it. Note that we usually process the day's orders the following business day.
In order to change an order after you have placed it, you must first cancel your order and then place a new order.
Customised product, e-mail proof requested:
You can cancel your order and obtain a refund less extra proof charge(s), if applicable, at any time BEFORE you approve your proof.
You can request changes to your proof by e-mailing your design consultant or info@hellolucky.com and referencing your order number in the subject line. We will e-mail you a revised proof in 1-2 business days.
You can also change quantities before your approve your proof. We will e-mail you an updated invoice or sales order to confirm quantity changes. After you approve your proof, we unfortunately are unable to change quantity.
Please note that these changes will not be reflected in your Order History on our website. Please reference your updated invoice and ignore any discrepancies in automated e-mails about your order.
We accept American Express, Visa, and MasterCard. Additionally, gift certificates and other account credits from any prior returns or refunds are also acceptable as forms of payment. Net-30 terms are available for qualified wholesale accounts.
Immediately after your order is successfully placed, you can log into your account and click on "My Orders." The order status will be listed as "Order Received." You are sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no charge to your credit card. You can re-enter that order.
When we process your order, the order status changes to "Processing" and when shipped, "Shipped." Please note that there is sometimes a 1 business day lag between when your status changes and when it is updated in "My Orders."
All prices are as quoted on our website. You won't find any hidden fees after your order has been placed. For custom orders you can change or choose all of the following FREE:
- Envelope colours - 25 available
- Ink colours - 35 available
- Fonts - 40+ available
- Text box placement
- Paper colour
- Press check (custom letterpress only)
- 2 .pdf proofs
- Photo colour correction
- Standard shipping on UK orders over £150
Fee-bearing items are:
- Printed envelopes
- Envelope addressing
- Envelope liners
- Rush shipping (standard shipping is free)
- Proofs beyond the 2-free commitment (£7.50 per round)
- Custom ink colours (beyond the 35 standard colours, which are free) - £50 per order
- Completely custom design - we will contact you with a quote to approve before your order is processed and your credit card is charged
Click here to see all the things you can customise.
We are committed to your 100% satisfaction. In the event of a Hello!Lucky error, we will do everything possible to remedy the error, up to and including reprinting. Once we are notified of an error, we will offer you a refund, credit towards a future purchase, or exchange with the quickest shipping possible. Please note that refunds are not available on design services and special-ordered materials.
Proofs requested due to Hello!Lucky error are free. Any delays caused by Hello!Lucky will be made up to the extent possible in expedited production or shipping.
We're happy to accommodate international orders from our San Francisco and London offices. Digital and non-customised orders to the EU are printed and shipped from London, and all other orders are shipped from the San Francisco Bay Area. See Shipping/Delivery for shipping costs and turnaround times.
